Should you have lost a loved one; our deepest condolences go to you and your family. 
We would like to make the claims process as smooth and convenient as we possibly can. 

Who can claim?

All benefits are payable to the policyholder, or the beneficiaries of the death benefit if the policyholder is the deceased.

  • If there is no beneficiary appointed then the benefit is payable to the executor of the estate.
  • If the person receiving the money is a minor then the legal guardian shall lodge the claim.

In order to initiate a claim we will require certain documents depending on the cause of death of the deceased.

Death due to natural causes

  • A fully completed funeral claim form.
  • A clear, certified copy of the official death certificate issued by the Department of Home Affairs.
  • A clear, certified copy of the deceased’s identity document. Should the identity numbers on the death certificate differ to that of the ID document, a letter from Home Affairs with an explanation is required.
  • A clear, certified copy of the claimant’s identity document.
  • Proof of bank account into which the claim must be paid.
  • Fully completed BI/DHA 1663 or BI/DHA-1680 (Pages 1, 2, 3 and 4).(Not a standard requirement)

If the claim is due to unnatural causes (e.g. accident/murder)

  • A completed funeral claim form
  • A clear, certified copy of the official death certificate issued by the Department of Home Affairs.
  • A clear, certified copy of the deceased’s identity document. Should the identity numbers on the death certificate differ to that of the ID document, a letter from Home Affairs with an explanation is required.
  • A clear, certified copy of the claimant’s identity document.
  • Proof of bank account into which the claim will be paid (Bank statement stamped by the bank).
  • Fully completed BI /DHA1663 or BI/DHA-1680
  • Fully completed police report.
  • Road accident report (if cause of death was as a result of a Motor Vehicle accident)

Stillbirth claim

  • A fully completed funeral claim form.
  • A certified copy of the identity document of the still-born child’s mother.
  • Notice of stillbirth.
  • A letter from the doctor who was present at the baby’s birth, confirming the mother of the child and at how many weeks the child was born.
  • Proof of bank account into which the claim must be paid.
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